Istana - Kuala Lumpur

V good comfort & cool

Close to the monyrail!

Old hotel thats need to be renovated!!

Location

Had to wait 1 hour to get our rooms although I booked the rooms a week ahead and arrived at the hotel at 3.00pm! I requested an extra bed in one of the rooms upon booking and it was not in our room.Than requested it two more times at 6pm , house keeping and front staff. At 10.30 pm it still had not arrived and had to request it again!!!!! Finally after speaking up loud and clear we received the extra bed at 11.00pm without an apology! However it took the front desk less than a minute after to tell that there was an extra charge that I already knew!

the breakfast the lobby of the hotel is marvellous , the location is very near from pavillion mall , no need to go to bucket bintang street to go pavellion mall , u can walk to petronass twintours by walking , they have good spa and massage,they will give you 15% discount for spa. food services in room is good , they have small garden with concreat chairs outside the hotel for smoking, which is good

the internet not free and no wirless at room just cabel and u have to pay also at the lobby,

The fact that it is in the centre of town nearing shopping centres etc., plus the buffet food was excellent, and there was just so much variety.

A little more attention to the room cleanliness would have been nice, ie. the fridge had been neglected.

close to shopping centers resterants

the breakfast was excellent and staff fiendly. location was good.

room old stained and falling apart and dirty,

The staff where really pleasant and always helpfull

People were so helpful if needed

Taxi prices that were reserved by the hotel were triple the original price

The location was great. We stayed in a club room and the value for money with breakfast, afternoon tea and evening cocktails included was very good. Our room was spacious and comfortable. They were able to find us a room even though we arrived on a flight from Paris at 8 A.M. We were also offered breakfast that morning at no charge. The staff were clearly trained to go out of their way to be friendly, almost to the point where it became annoying. I guess over-friendly staff is not really a criticism.

The room, especially the bathroom, needs updating. Cracked tiles, stains and general wear and tear were obvious. Little things in our room weren't up to standard like stains on a chair, marks on the carpet and scuff marks on the walls. There was an old style T.V. which had very poor reception. Still, we didn't pay a lot for this club room so I gues you have to take the good with the bad.

Close to city Large size room and comfortable

Service Staff Management Old building Horrible customer service

They made an effort to be friendly and helpful.

very cenral location and wonderful service

Location

Toilet kinda old. Safe was not working though I called hotel reception about it, no one came to fix it. No Internet connection in rooms. You have to get down to the lobby or pool to access wifi.

Location, walking distance to shopping, food street and transport.

Check in: was refused a second room key until next day? Very strange. First room given. Electric Switchboard made a loud humming noise, had to change room. Second room had two (?) saves, both of them locked.Had to call service to fix it. Called twice during my stay to get it fixed again as save did not close properly. Room service very late . One day had to call at 3 pm to get the room made up.Simple bathroom needs such as shower gel and shampoo was only delivered after prompting. Carpet was clean but badly stained. Shower recess in need of good scrub, generally the bathroom looked very tired.But, staff friendly and willing to help whenever pushed.