Istana Hotel - Kuala Lumpur

73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Istana Hotel - Kuala Lumpur

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Cafe

Snack bar

Coffee shop

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Overview

Featuring a sauna, a hairdresser and a tennis court, Istana Hotel lies in a business area of Kuala Lumpur close to National Monument, Merdeka Square and Aquaria KLCC. Founded in 1993, the hotel underwent a renovation in 2005.

The property is notable for its enviable location 30 minutes’ walk from Kuala Lumpur city center, close to a museum, monuments and a gallery as well as parks and a landscaped garden. There are restaurants and brasseries in the area.

Shopping centers and commercial centers are located nearby.

Guests can reach Istana Hotel by car from Sultan Abdul Aziz Shah airport in 20 minutes.

Rooms

Classic rooms feature warm colored décor with modern furniture. Some rooms at Istana Hotel have a view over the city. Bathrooms are appointed with a shower, a hairdryer and a spa bathtub.

Eat & Drink

The on-site garden restaurant tempts guests with Asian dishes. Guests can enjoy refreshments, tea and coffee as well as snacks and cakes in the Sports bar. Offering a variety of dishes, Suka and Delucca are just about 150 meters away.

You can start your day with a buffet breakfast, which costs MYR 45 per person per night. 

Services

Istana Hotel provides secretarial services, a meeting room and a business center along with a doctor on call, laundry and 24-hour room service.

Relax

Guests will benefit from a sundeck, a nightclub and an outdoor swimming pool. Active guests can make use of a gym, fitness classes and an aerobics studio offered on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Number of floors:   23.  Number of rooms:   515.

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Facilities

General

  • No smoking on site
  • Wi-Fi
  • On-site parking
  • Free safe at reception
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Luggage storage
  • Elevator
  • Drugstore/Pharmacy
  • Currency exchange
  • Souvenir shop
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Lobby
  • Female traveler room/floor
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Tennis court
  • Golf course
  • Squash

Services

  • Paid city shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Fine dining
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Halal food
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Video games
  • Children's pool

Leisure facilities

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach chairs
  • Night club
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • City view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Adjoining rooms
  • Living room
  • Sitting area
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds
  • In-room sink

Bathroom

  • Private bathroom
  • Separate tub and shower
  • Steam shower
  • Hair dryer
  • Towels
  • Bathrobe
  • Slippers
  • Room toiletries
  • Bathroom telephone
  • Sink
  • Toilet

Self-catering

  • Electric kettle

Bedroom

  • Paid bed linen & towels
  • Down comforter

Media

  • Internet television
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  12 pm

Check-out

  • until  12 pm

Children and extra beds

  • Older children/adults may stay at the price of MYR 92.80 per person per night in an extra bed. 
  • One child under the age of 2 may stay for free in a crib. 
  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Istana Hotel - Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200

Get directions
City Center
  • Kuala Lumpur
    1.8 mi
Airports
Train Stations
  • Ampang Park Station
    1.0 mi
  • Old Kuala Lumpur Railway Station
    1.4 mi
Restaurants
  • Taps Beer Bar
    600 ft
  • Suka (cuisine: Asian)
    500 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    23
  • Number of rooms:
    515

Hotel Awards

MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Malaysia

Use Badge

Rooms and availability

Istana photos Room
Club Double Room
  • Room size:

    410 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Private bathroom
    • Non-smoking
    • + More
  • General:Free Wi-Fi
  • In-room safe
  • Individual air conditioning
  • Facilities for disabled
  • 24-hour room service
  • Laundry services
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Carpeted floor
  • Privilege access to executive lounge
  • 220/240 V AC
  • Trouser/pants press
  • Fire alarm
  • Wheel chair accessible
  • Newspapers
  • Voice mail
  • Telephone
  • Turndown service
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Cotton sheets
  • Sofa
  • Cribs available
  • Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kettle
  • Media:Cable/satellite TV
  • VCR player
  • Universal AC/DC adapters
  • Wake up service
  • In-house movie
  • Computer hookup
  • Data ports
  • Clock-radio
  • Radio
Room Description:

Standard|Double Room - With Breakfast. Club-Bed & Breakfast-Non-Refundable

Club King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Jacuzzi
    • Bathtub
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Slippers
  • Work desk
  • Ironing facilities
  • Voice mail
  • Fax machine
  • Telephone
  • Bathroom:Hair dryer
  • Bathrobe
  • Phone in bathroom
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kitchenette
  • Media:Television
  • Radio
Room Description:

Standard|Club King (with extra bed)

Club Triple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Triple room

Istana photos Room
Club Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Super King-size bed, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Coffee machine
    • Bathtub
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Media:Wake up service
  • DVD player
Standard Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Ironing facilities
  • Direct dial phone number
  • Dining:Mini-bar
  • Media:Satellite TV
Room Description:

Standard|Double Room - Bed and Breakfast

One-Bedroom King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Suite|One Bedroom Suite King (with extra bed)

Two-Bedroom King Suite
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Suite|Two Bedroom Suite King, 2 Single Beds

One-Bedroom Triple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Suite|One Bedroom. Suite Triple Room

One-Bedroom Suite
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Private bathroom
    • Air conditioning
    • + More
  • General:Wi-Fi
  • In-room safe
  • Laundry services
  • Ironing facilities
  • 220/240 V AC
  • Trouser/pants press
  • Interconnecting doors
  • Voice mail
  • Alarm clock
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Cable/satellite TV
  • Universal AC/DC adapters
  • Computer hookup
  • Video games
  • Radio
Room Description:

Standard 1 Bedroom Suite. BED & BREAKFAST

Two-Bedroom Suite
  • Max occupancy:

    6 persons

  • Bed type:

    2 Single beds, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Private bathroom
    • Air conditioning
    • + More
  • General:Wi-Fi
  • In-room safe
  • Laundry services
  • Ironing facilities
  • 220/240 V AC
  • Trouser/pants press
  • Interconnecting doors
  • Voice mail
  • Alarm clock
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Cable/satellite TV
  • Computer hookup
  • Radio
Room Description:

Suite|Standard 2 Bedroom Suite - Breakfast included

Istana photos Room
Deluxe Twin Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Private bathroom
    • Non-smoking
    • + More
  • General:Free Wi-Fi
  • In-room safe
  • Individual air conditioning
  • Facilities for disabled
  • 24-hour room service
  • Laundry services
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Carpeted floor
  • 220/240 V AC
  • Trouser/pants press
  • Fire alarm
  • Wheel chair accessible
  • Newspapers
  • Voice mail
  • Fax machine
  • Telephone
  • Turndown service
  • Bathroom:Bathroom
  • Jacuzzi
  • Hair dryer
  • Bathrobe
  • Phone in bathroom
  • Toilet
  • Bedding:Cotton sheets
  • Sofa
  • Cribs available
  • Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kettle
  • Kitchenette
  • Media:Cable/satellite TV
  • VCR player
  • Universal AC/DC adapters
  • Wake up service
  • In-house movie
  • Computer hookup
  • Data ports
  • Clock-radio
  • Radio
Room Description:

Deluxe|Double Room - With Breakfast. Deluxe-Bed & Breakfast-Non-Refundable

Istana photos Room
Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Deluxe|Deluxe King (with extra bed)

Deluxe Triple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Deluxe|Deluxe Triple Room

Istana Location

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  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

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Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

  • KL Hop-On Hop-Off City Sightseeing700 ft

Popular areas

  • Kuala Lumpur City Centre3000 ft

Places of interest

  • Jalan Alor1000 ft
  • Bukit Bintang Monorail Station1400 ft
  • Starhill Gallery1400 ft
  • Lot 101400 ft
  • Greenbox KTV Kuala Lumpur1700 ft
  • Aquaria KLCC1700 ft
  • Berjaya Times Square2300 ft
  • Berjaya Time Square Theme Park Kuala Lumpur2700 ft
  • Menara KL Tower2700 ft

Convention centers

  • Kuala Lumpur Convention Center1700 ft

Shopping areas

  • Bukit Bintang Plaza700 ft
  • Pavilion Kuala Lumpur1000 ft
  • Pavilion Mall1000 ft
  • Farenheit 881400 ft
  • KL Plaza1400 ft
  • Sungei Wang Plaza1700 ft
  • Low Yat Plaza2000 ft
  • Low Yat Plaza2000 ft

Monuments and Landmarks

Parks

  • KLCC Park2700 ft

Local attractions

  • Chinatown - Kuala Lumpur5200 ft
    Jalan Petaling, Kuala Lumpur
  • Guan Di Temple Kuala Lumpur Malaysia5100 ft
    Jalan Tun H.S. Lee No.168, Kuala Lumpur
  • Sri Mahamariamman1.0 mi
    163 Jln. Tun H.S. Lee, Kuala Lumpur
  • Masjid Jamek5000 ft
    Jalan Tun Perak, Kuala Lumpur
  • Sze Ya Temple5200 ft
    Jln. Tun H.S. Lee and Jln. Cheng Lock, Kuala Lumpur

Near the hotel

  • Istana Negara1000 ft
    Jalan Istana, Kuala Lumpur
  • Muzium Telekom2000 ft
    Jalan Raja Chulan, Kuala Lumpur
  • Menara Kuala Lumpur Tower2600 ft
    Jalan Punchak, Kuala Lumpur
  • Berjaya Times Square2600 ft
    1 Jalan Imbi, Kuala Lumpur
  • Jalan Alor2000 ft
    Kuala LumpurMalaysia
  • Petronas Twin Towers3200 ft
    Kuala Lumpur City Centre, Kuala Lumpur
  • Berjaya Time Square Theme Park2400 ft
    1 Jalan Imbi, Kuala Lumpur

Restaurants nearby

  • Taps Beer Bar600 ft

    Address: A-0-3, One Residency, 1 Jalan Nagasari | (Off Jalan Raja Chulan)
    Phone: +60321101560

    85% likes this, based on 79 reviews
    Price Range: USD 5 - USD 14

  • PAPER + TOAST500 ft

    Address: A-0-5, One Residency, 1 Jalan Nagasari
    Phone: 603.2141.6752

    84% likes this, based on 30 reviews
    Cuisine: Healthy

  • Restoran Nagasari Curry House600 ft

    Address: Jalan Nagasari

    67% likes this, based on 74 reviews
    Cuisine: Indian

  • Suka500 ft

    Address: 1 Jalan Nagasari

    83% likes this, based on 15 reviews
    Cuisine: Asian

  • Kampachi Equatorial Hotel600 ft

    Address: Equatorial Hotel
    Phone: +603-2161-7777x8444

    69% likes this, based on 49 reviews
    Cuisine: Japanese
    Price Range: USD 1 - USD 101

Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    23
  • Number of rooms:
    515

Hotel Awards

MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Malaysia

Use Badge

Hotels nearby

Istana Reviews

Guest reviews are submitted by our customers after their stay at Istana

Average guest rating

7.8out of 10
Fabulous
Based on 1043 reviews

Guest reviews

  • Group of friends
    7.4

    This hotel is close to the city center and you can see kuala lampour city on foot. It's breakfast is very good. I try dinner and it's amazing.

  • Single
    7.4

    Location and value for money are excellent - staff are very welcoming

    I was unable to use my debit card to provide a deposit for incidentals, forcing me to find a local atm to provide a cash alternative. This was a great inconvenience and unnecessary.

  • Couple
    9.2

    Great location, large rooms, luxury at a great price.

  • Couple
    6.6

    Great hospitality

    I was staying at suite room should b the best,,but it was leaking (toilet washer) and the roommaid dont do nothing but turn it off,evening cocktail is too early,not much variation of breakfast on the executive lounge,took me over an hour for my room ready after checked in

  • Family with children
    3.8

    1-They just gave each room 1 key for opening the door and if you lost the key they would charge guest for 20-200 rm! 2_breakfast counter was very poor and staf they did not have fast reaction to guest request,may be you would get a glass of water after 30 Min if you were enough lucky. 3- A personal bath robe was taken from our room and with too much folow up it return back to us!!!

  • Group of friends
    6.2

    In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant.

    Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.

  • Family with children
    10.0

    Comfortable, helpful staff, excellent location and value for money

  • Couple
    4.6

    The location of the hotel is near to the main shopping area which is the Bukit Bintang and Pavilion Shopping Centre. Therefore this hotel is very accessible. It is not far from klcc where it is possible to take the monorail from the nearby station to klcc.

    The service provided by the hotel is not up to standard. The room provided is not fully prepared for guests. Towels were not given when I checked into this hotel. And it took more than one hour to get the towels.

  • Older travelers
    7.8

    It was our 4th or 5th stay at the Hotel Istana kl. So far we are satisfied with the service dedicated to us.

  • Group of friends
    7.4

    The loby bar service (Coffee) was 7 star world standard. Especially Nora, the Maneger is to be rated as to a 7 star employee in the hospitality industry My background is opening 5 star hotels around the world, base in Australia and my opinion is based on these standards. Rooms were tired (decor)and carpets were dirty with stains. Housekeeping is avereage not 5 star. No rack to keep luggage Very avereage amenities not 4 or 5 star standard more 3 star International standard. The Food presentation at dinner buffet is 5 star BUT the quility and taste is average specially seafood and meats. The crabs and prawns were freezer burnt and very below standards The BBQ food served was cold and horrble, very dry meats and prawns. Overall ok ( 3-4 out of 10 for Food) 9 out of 10 for presentaion of food Regards Lakshman

  • Single
    10.0

    I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!

  • Older travelers
    3.8

    Nothing really except the location, the food at the restaurant and coffee at the lobby, and a few very pleasant staff.

    This is the worst experience I had at a so-called 5 star hotel in my years of travel. It should be rated a 3 star hotel. Extremely poor service in general. Repeated calls to concierge to get your luggage will not be responded to and you have to drag your luggage yourself. 3 times I and my friends had to do that over a 5 day period. Promises to open the room safe will not lead to anything. For many staff, it seems hotel guests are a burden. The reservations section does not seem to know what the front desk is doing. You may have done your booking with Booked.net and after your departure, you may be notified by the Booked.net that based This is my first experience of this nature. In my years of travel, I have never seen such a 5 star hotel. Even basic toiletries you would expect to find at a 5 star hotel bathroom are not provided. On some days you have to ring the housekeeping to come and clean your room!

  • Family with children
    10.0

    It was not my first time to sit in Hotel Istana, we really liked the place, the staff were very welcoming and smiling through all the day. Te location is vert strategic. Everything is reachable, you have seven eleven supermarket 24 hours open if you need something urgent only by crossing the road. Of course this will not be the last time to come and sit in Hotel Istana.

    May be the checkout should also be from the lounge even if there is balance to be returned.

  • Older travelers
    7.8

    We had a good stay however, we are now in dispute with the hotel because on our return home to Australia we discovered we had been charged twice for the room on our Visa card. The first charge was dated on the day we made the internet booking and looks to be about the correct rate, the second charge was made the day we left the hotel and is three times the internet rate quoted. I have been to our bank to get the payment stopped but they can do nothing and we should contact the hotel; which I have done. We are really disapointed that this has happened and would appreciate it if you could apply some pressure on the hotel to reverse the charge. regards Larry Lee.

  • Single
    5.0

    The price was reasonable for what was offered.

    It does not live up to its billing of 4* or 5*. Very poor breakfast. Last of minibar was very annoying. Decor was very poor. Leaking water from toilet cistern. Overall, big building, but very poor quality.

How to reach hotel

hotel Istana Hotel - Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200

Get directions
City Center
  • Kuala Lumpur
    1.8 mi
Airports
Train Stations
  • Ampang Park Station
    1.0 mi
  • Old Kuala Lumpur Railway Station
    1.4 mi
Restaurants
  • Taps Beer Bar
    600 ft
  • Suka (cuisine: Asian)
    500 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    23
  • Number of rooms:
    515

Hotel Awards

MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Malaysia

Use Badge