Istana Hotel - Kuala Lumpur

73, Jalan Raja Chulan Kuala Lumpur 50200, Kuala Lumpur, Malaysia, 50200  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Istana Hotel - Kuala Lumpur

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming pool

Indoor swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Sports activities

Tennis court

Golf course

 Spa and relaxation

Spa & wellness center

Turkish bath

Reflex massage

Massage

Steam bath

Jacuzzi

Overview

The 5-star Istana Hotel boasts enviable location not far from Merdeka Stadium and Merdeka Square. Renovated in 2001, the elegant hotel has welcomed guests since 1993.

The hotel is ideally placed minutes away from Ampang Park train station. The property is set within 3 km distance from Kuala Lumpur city center.

There are shopping centers and commercial centers located nearby.

Istana Hotel is within a 20-minute drive to Sultan Abdul Aziz Shah airport.

Rooms

This property offers 515 luxurious guestrooms complete with satellite TV, an in-room safe, climate control, free Wi-Fi and coffee/tea makers. Some hotel rooms come with a spectacular view over the city. They feature en suite bathrooms with a shower, complimentary toiletries and a hairdryer.

Eat & Drink

Every day a deluxe breakfast is served in the dining room. A fine selection of Asian dishes is served at the al fresco restaurant. The contemporary sports bar features a dance floor and live music.

You can start your day with a buffet breakfast, which costs MYR 45 per person per night. 

Services

The hotel offers a baggage storage, currency exchange and free parking along with secretarial services, a meeting room and a business center for both business and leisure guests.

Relax

Treatments include Turkish steam bath and reflex massage. Such fitness options as a gym, fitness classes and yoga classes are available on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Number of floors:   23.  Number of rooms:   515.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid on-site parking
  • Handicap parking
  • VIP check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Free safe at reception
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Executive/club floor
  • Lobby
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Tennis court
  • Golf course
  • Fitness center
  • Squash
  • Tennis

Services

  • Paid city shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Limousine service
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Doctor on call
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Wake up service

Dining facilities

  • Paid breakfast
  • In-room breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Cafe
  • Catering service
  • Halal food
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Secretarial service
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/Baby cots
  • Paid babysitting/Child services
  • Children's pool

Leisure facilities

  • Outdoor swimming pool
  • Indoor swimming pool
  • Night club
  • Entertainment
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Jacuzzi
  • Massage
  • Sun terrace
  • Garden area
  • Reflex massage

Room view

  • City view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Soundproofed rooms
  • Adjoining rooms
  • Living room
  • Sitting area
  • Rollaway beds
  • Wardrobe
  • Ironing facilities
  • In-room desk

Bathroom

  • Separate tub and shower
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe
  • Slippers

Kitchen facilities

  • Kitchenette
  • Electric kettle

Bedroom

  • Paid bed linen & towels
  • Down comforter

Media

  • In-room movies
  • Cable/Satellite television
  • Hi-Fi
  • In-room computer
  • Direct dial telephone
  • International calls
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  12 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • One child under the age of 2 may stay for free in a crib. 
  • Older children/adults may stay at the price of MYR 92.80 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
  • Maximum capacity of cribs in a room is 1. 

How to reach hotel

hotel Istana Hotel - Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

73, Jalan Raja Chulan Kuala Lumpur 50200, Kuala Lumpur, Malaysia, 50200

Get directions
City Center
  • Kuala Lumpur
    1.8 mi
Train Stations
  • Ampang Park Station
    1.0 mi
  • Old Kuala Lumpur Railway Station
    1.4 mi
Restaurants
  • Taps Beer Bar
    600 ft
  • Suka (cuisine: Asian)
    500 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    23
  • Number of rooms:
    515

Hotel Awards

MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Malaysia

Use Badge

Rooms and availability

Istana photos RoomIstana photos RoomIstana photos Room
Club Double Room
Bed type: Double bed or 2 Single beds or Sleeping arrangements for 3 persons
Size: 410 sq. feet
Check Prices
  • Free Wi-Fi
  • Air conditioning
  • Private bathroom
  • — Less information+ More information

Twin Room Club

Room facilities
    Images coming soon
    Club Triple Room
    Bed type: Sleeping arrangements for 3 persons
    Check Prices
    • Free Wi-Fi
    — Less information+ More information
    Room facilities
      Istana photos RoomIstana photos RoomIstana photos Room
      Club Suite
      Bed type: Double bed or Sleeping arrangements for 3 persons or 1 Single bed
      Size: 855 sq. feet
      Check Prices
      • Free Wi-Fi
      • Air conditioning
      • Bathtub
      • — Less information+ More information
      Room facilities
        Istana photos RoomIstana photos RoomIstana photos Room
        Standard Twin Room
        Bed type: Double bed or Twin beds or Double bed or Twin beds
        Size: 410 sq. feet
        Check Prices
        • Free Wi-Fi
        • Air conditioning
        • Shower
        • — Less information+ More information

        Club. Standard Double Room

        Room facilities
          Images coming soon
          Two-Bedroom Triple Room
          Bed type: Sleeping arrangements for 3 persons
          Check Prices
          • Free Wi-Fi
          — Less information+ More information
          Room facilities
            Images coming soon
            One-Bedroom Triple Room
            Bed type: Sleeping arrangements for 3 persons
            Check Prices
            • Free Wi-Fi
            — Less information+ More information
            Room facilities
              Images coming soon
              One-Bedroom Suite
              Bed type: Twin beds or Double bed or Sleeping arrangements for 3 persons
              Check Prices
              • Free Wi-Fi
              • Air conditioning
              — Less information+ More information

              Twin Room 1 Bedroom Suite

              Room facilities
                Images coming soon
                Two-Bedroom Suite
                Bed type: Twin beds or Double bed or Sleeping arrangements for 4 persons
                Check Prices
                • Free Wi-Fi
                • Air conditioning
                — Less information+ More information

                Twin Room 2 Bedroom Suite

                Room facilities
                  Images coming soon
                  Superior Double Room
                  Bed type: Double bed or Sleeping arrangements for 3 persons or 1 Single bed
                  Check Prices
                  — Less information+ More information

                  Super Saver Club Room

                  Images coming soon
                  Superior Suite
                  Bed type: Double bed or Sleeping arrangements for 3 persons or 1 Single bed
                  Check Prices
                  • Free Wi-Fi
                  — Less information+ More information

                  Super Saver Club Suite

                  Room facilities
                    Images coming soon
                    Super Deluxe Double Room
                    Bed type: Double bed or Sleeping arrangements for 3 persons or 1 Single bed
                    Check Prices
                    • Free Wi-Fi
                    — Less information+ More information

                    Super Saver Deluxe Room

                    Room facilities
                      Istana photos RoomIstana photos RoomIstana photos Room
                      Deluxe Double Room
                      Bed type: Double bed or 2 Single beds or Double bed or Twin beds
                      Size: 410 sq. feet
                      Check Prices
                      • Free Wi-Fi
                      • Air conditioning
                      • Private bathroom
                      • — Less information+ More information

                      Double or Twin DELUXE

                      Room facilities
                        Images coming soon
                        Deluxe Triple Room
                        Bed type: Sleeping arrangements for 3 persons
                        Check Prices
                        • Free Wi-Fi
                        — Less information+ More information
                        Room facilities

                          How to reach hotel

                          hotel Istana Hotel - Kuala Lumpur Kuala Lumpur location
                          Show big map »

                          Hotel Address:

                          73, Jalan Raja Chulan Kuala Lumpur 50200, Kuala Lumpur, Malaysia, 50200

                          Get directions
                          City Center
                          • Kuala Lumpur
                            1.8 mi
                          Train Stations
                          • Ampang Park Station
                            1.0 mi
                          • Old Kuala Lumpur Railway Station
                            1.4 mi
                          Restaurants
                          • Taps Beer Bar
                            600 ft
                          • Suka (cuisine: Asian)
                            500 ft
                          Hotel information
                          • Check-in:
                            from  12 pm
                          • Check-out:
                            until  12 pm
                          • Number of floors:
                            23
                          • Number of rooms:
                            515

                          Hotel Awards

                          MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

                          According to guest reviews, the hotel has been rated as
                          Best Luxury Hotels in Malaysia

                          Use Badge

                          Istana Location

                          Legend
                          • Current hotel
                          • Hotels nearby
                          • Other hotels
                          • Airports
                          • Underground stations
                          • Train stations
                          • Parks
                          • Tourist attractions
                          • Museums
                          • Convention centers
                          • Stadiums
                          • Food and meals
                          • General

                          Hover above the icons to see hotel photo and details.

                          Click the hotel to go to the main hotel page.

                          Route Planner
                          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                          What's nearby

                          Tourist attractions

                          • KL Hop-On Hop-Off City Sightseeing - 700 ft

                          Popular areas

                          • Kuala Lumpur City Centre - 3000 ft

                          Places of interest

                          • Jalan Alor - 1000 ft
                          • Bukit Bintang Monorail Station - 1400 ft
                          • Starhill Gallery - 1400 ft
                          • Lot 10 - 1400 ft
                          • Greenbox KTV Kuala Lumpur - 1700 ft
                          • Aquaria KLCC - 1700 ft
                          • Kuala Lumpur Convention Center - 1700 ft
                          • Berjaya Times Square - 2300 ft
                          • Berjaya Time Square Theme Park Kuala Lumpur - 2700 ft
                          • Menara KL Tower - 2700 ft

                          Shopping areas

                          • Pavilion Mall - 1000 ft
                          • KL Plaza - 1400 ft
                          • Low Yat Plaza - 2000 ft

                          Monuments and Landmarks

                          Museums

                          Business areas

                          • Bukit Bintang Plaza - 700 ft
                          • Pavilion Kuala Lumpur - 1000 ft
                          • Farenheit 88 - 1400 ft
                          • Sungei Wang Plaza - 1700 ft
                          • Low Yat Plaza - 2000 ft

                          Local attractions

                          • Chinatown - Kuala Lumpur - 5200 ft
                            Jalan Petaling, Kuala Lumpur
                          • Sze Ya Temple - 5200 ft
                            Jln. Tun H.S. Lee and Jln. Cheng Lock, Kuala Lumpur
                          • Chan See Shu Yuen Temple - 1.0 mi
                            172 Jalan Petaling, Kuala Lumpur
                          • Guan Di Temple Kuala Lumpur Malaysia - 5100 ft
                            Jalan Tun H.S. Lee No.168, Kuala Lumpur
                          • Sri Mahamariamman - 1.0 mi
                            163 Jln. Tun H.S. Lee, Kuala Lumpur

                          Near the hotel

                          • Istana Negara - 1100 ft
                            Jalan Istana, Kuala Lumpur
                          • Muzium Telekom - 2000 ft
                            Jalan Raja Chulan, Kuala Lumpur
                          • Menara Kuala Lumpur Tower - 2600 ft
                            Jalan Punchak, Kuala Lumpur
                          • Berjaya Times Square - 2600 ft
                            1 Jalan Imbi, Kuala Lumpur
                          • Jalan Alor - 2000 ft
                            Kuala LumpurMalaysia
                          • Petronas Twin Towers - 3200 ft
                            Kuala Lumpur City Centre, Kuala Lumpur
                          • Berjaya Time Square Theme Park - 2400 ft
                            1 Jalan Imbi, Kuala Lumpur

                          Restaurants nearby

                          • Taps Beer Bar - 600 ft

                            Address: A-0-3, One Residency, 1 Jalan Nagasari | (Off Jalan Raja Chulan)
                            Phone: +60321101560

                            85% likes this, based on 79 reviews
                            Price Range: USD 5 - USD 14

                          • PAPER + TOAST - 500 ft

                            Address: A-0-5, One Residency, 1 Jalan Nagasari
                            Phone: 603.2141.6752

                            84% likes this, based on 30 reviews
                            Cuisine: Healthy

                          • Restoran Nagasari Curry House - 600 ft

                            Address: Jalan Nagasari

                            67% likes this, based on 74 reviews
                            Cuisine: Indian

                          • Suka - 500 ft

                            Address: 1 Jalan Nagasari

                            83% likes this, based on 15 reviews
                            Cuisine: Asian

                          • Kampachi Equatorial Hotel - 500 ft

                            Address: Equatorial Hotel
                            Phone: +603-2161-7777x8444

                            69% likes this, based on 49 reviews
                            Cuisine: Japanese
                            Price Range: USD 1 - USD 101

                          Hotel information
                          • Check-in:
                            from  12 pm
                          • Check-out:
                            until  12 pm
                          • Number of floors:
                            23
                          • Number of rooms:
                            515

                          Hotel Awards

                          MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

                          According to guest reviews, the hotel has been rated as
                          Best Luxury Hotels in Malaysia

                          Use Badge

                          Hotels nearby

                          Istana Reviews

                          Guest reviews are submitted by our customers after their stay at Istana

                          Average guest rating

                          7.8out of 10
                          Fabulous
                          Based on 1043 reviews

                          Guest reviews

                          • Group of friends
                            7.4

                            This hotel is close to the city center and you can see kuala lampour city on foot. It's breakfast is very good. I try dinner and it's amazing.

                          • Single
                            7.4

                            Location and value for money are excellent - staff are very welcoming

                            I was unable to use my debit card to provide a deposit for incidentals, forcing me to find a local atm to provide a cash alternative. This was a great inconvenience and unnecessary.

                          • Couple
                            9.2

                            Great location, large rooms, luxury at a great price.

                          • Couple
                            6.6

                            Great hospitality

                            I was staying at suite room should b the best,,but it was leaking (toilet washer) and the roommaid dont do nothing but turn it off,evening cocktail is too early,not much variation of breakfast on the executive lounge,took me over an hour for my room ready after checked in

                          • Family with children
                            3.8

                            1-They just gave each room 1 key for opening the door and if you lost the key they would charge guest for 20-200 rm! 2_breakfast counter was very poor and staf they did not have fast reaction to guest request,may be you would get a glass of water after 30 Min if you were enough lucky. 3- A personal bath robe was taken from our room and with too much folow up it return back to us!!!

                          • Group of friends
                            6.2

                            In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant.

                            Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.

                          • Family with children
                            10.0

                            Comfortable, helpful staff, excellent location and value for money

                          • Couple
                            4.6

                            The location of the hotel is near to the main shopping area which is the Bukit Bintang and Pavilion Shopping Centre. Therefore this hotel is very accessible. It is not far from klcc where it is possible to take the monorail from the nearby station to klcc.

                            The service provided by the hotel is not up to standard. The room provided is not fully prepared for guests. Towels were not given when I checked into this hotel. And it took more than one hour to get the towels.

                          • Older travelers
                            7.8

                            It was our 4th or 5th stay at the Hotel Istana kl. So far we are satisfied with the service dedicated to us.

                          • Group of friends
                            7.4

                            The loby bar service (Coffee) was 7 star world standard. Especially Nora, the Maneger is to be rated as to a 7 star employee in the hospitality industry My background is opening 5 star hotels around the world, base in Australia and my opinion is based on these standards. Rooms were tired (decor)and carpets were dirty with stains. Housekeeping is avereage not 5 star. No rack to keep luggage Very avereage amenities not 4 or 5 star standard more 3 star International standard. The Food presentation at dinner buffet is 5 star BUT the quility and taste is average specially seafood and meats. The crabs and prawns were freezer burnt and very below standards The BBQ food served was cold and horrble, very dry meats and prawns. Overall ok ( 3-4 out of 10 for Food) 9 out of 10 for presentaion of food Regards Lakshman

                          • Single
                            10.0

                            I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!

                          • Older travelers
                            3.8

                            Nothing really except the location, the food at the restaurant and coffee at the lobby, and a few very pleasant staff.

                            This is the worst experience I had at a so-called 5 star hotel in my years of travel. It should be rated a 3 star hotel. Extremely poor service in general. Repeated calls to concierge to get your luggage will not be responded to and you have to drag your luggage yourself. 3 times I and my friends had to do that over a 5 day period. Promises to open the room safe will not lead to anything. For many staff, it seems hotel guests are a burden. The reservations section does not seem to know what the front desk is doing. You may have done your booking with Booked.net and after your departure, you may be notified by the Booked.net that based This is my first experience of this nature. In my years of travel, I have never seen such a 5 star hotel. Even basic toiletries you would expect to find at a 5 star hotel bathroom are not provided. On some days you have to ring the housekeeping to come and clean your room!

                          • Family with children
                            10.0

                            It was not my first time to sit in Hotel Istana, we really liked the place, the staff were very welcoming and smiling through all the day. Te location is vert strategic. Everything is reachable, you have seven eleven supermarket 24 hours open if you need something urgent only by crossing the road. Of course this will not be the last time to come and sit in Hotel Istana.

                            May be the checkout should also be from the lounge even if there is balance to be returned.

                          • Older travelers
                            7.8

                            We had a good stay however, we are now in dispute with the hotel because on our return home to Australia we discovered we had been charged twice for the room on our Visa card. The first charge was dated on the day we made the internet booking and looks to be about the correct rate, the second charge was made the day we left the hotel and is three times the internet rate quoted. I have been to our bank to get the payment stopped but they can do nothing and we should contact the hotel; which I have done. We are really disapointed that this has happened and would appreciate it if you could apply some pressure on the hotel to reverse the charge. regards Larry Lee.

                          • Single
                            5.0

                            The price was reasonable for what was offered.

                            It does not live up to its billing of 4* or 5*. Very poor breakfast. Last of minibar was very annoying. Decor was very poor. Leaking water from toilet cistern. Overall, big building, but very poor quality.

                          How to reach hotel

                          hotel Istana Hotel - Kuala Lumpur Kuala Lumpur location
                          Show big map »

                          Hotel Address:

                          73, Jalan Raja Chulan Kuala Lumpur 50200, Kuala Lumpur, Malaysia, 50200

                          Get directions
                          City Center
                          • Kuala Lumpur
                            1.8 mi
                          Train Stations
                          • Ampang Park Station
                            1.0 mi
                          • Old Kuala Lumpur Railway Station
                            1.4 mi
                          Restaurants
                          • Taps Beer Bar
                            600 ft
                          • Suka (cuisine: Asian)
                            500 ft
                          Hotel information
                          • Check-in:
                            from  12 pm
                          • Check-out:
                            until  12 pm
                          • Number of floors:
                            23
                          • Number of rooms:
                            515

                          Hotel Awards

                          MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

                          According to guest reviews, the hotel has been rated as
                          Best Luxury Hotels in Malaysia

                          Use Badge